Privacy Policy

We abide by the UK and EU rules on Data Protection

Please read the following privacy policy to learn more about our position concerning your personal information and the measures we take to protect it.

Personal data

Your information, including your contact details, company details, telephone lines, select services and direct debit details, is used strictly for internal for purposes. We collect customer details when you sign up for our service.

This information is used to process your application for telephone service and to contact you should there be a problem with your application or service.

We maintain the latest encryption technology to ensure the safety of your personal information, which we never pass on to third parties without your consent.

Credit Checking

We may pass on your details to bona fide credit checking agencies, for the purposes of assessing your credit worthiness. We and other organisations may also use credit reference agency and fraud prevention agency records that we receive about you, people financially linked to you and others in your household to help make decisions about you and them

You agree that we may use and update this centrally held information:

  • for credit and credit related services and to manage your accounts;
  • to provide you with other services;
  • to identify other products and services which might be suitable for you;
  • to recover debts;
  • to prevent and detect fraud;
  • to update our records about you;
  • to prevent money laundering; and
  • to check your identity

We may also use your information for research and statistical analysis with the aim of improving our services.

Third parties

We value your privacy and understand that you don't want your details sold to third parties. Imperial Telecom Ltd will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party (e.g. BTTM) when it is necessary to provision your service.

The information we hold about you is confidential. We will only disclose it to 3rd parties when:

  • you give us your consent,
  • it is needed by certain reputable third parties involved in running accounts and/or providing services for you
  • in order to obtain professional advice,
  • we or others need to investigate or prevent crime (e.g. to fraud prevention agencies),
  • the law permits or requires it, or any regulatory or governmental body requests or requires it, even without your consent, or,
  • there is a duty to the public to reveal the information.

Monitoring

We may monitor, record, store and use any telephone, email or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

Consent

By using our web-site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstances under which we would disclose it.

Unsubscribe

We will occasionally notify you about important changes to our site, new services and special offers we think you might appreciate. If you would prefer not to receive this information, please send us an email and indicate your name or e-mail address with the subject "Unsubscribe special offers".

Cookies

A "cookie" is a text file which is allocated by our server to your computer or mobile device (e.g. mobile phones, tabs, etc) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use cookies to collect information from visitors to our websites and registered customers. These help us understand volumes of visitors looking at particular web pages and advertisements to help us determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more stable so that we can give you a better and more user friendly experience when you return to our web site, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We do not use cookies to record other information on individuals.

Other companies offering and advertising their products or services on our website may also download cookies on to your computer or mobile device. These companies will have their own privacy policies which will govern they way they use their cookies. Imperial Telecom Ltd accepts no responsibility or liability for these sites.

How can you turn off cookies?

You can decide to remove all types of cookies from your computer or mobile device. However, this could have a negative effect on our website services. If you access the “advanced preferences” in your browser, your browser will most likely let you choose whether to accept or block cookies or to be notified and asked to accept cookies. For removing the "Remember me" cookie on the www.imperialtelecom.co.uk/myaccount just untick the box when you sign in.